Sanitary Sewer - Report An Issue
Hoover Sewer consists of Riverchase, Southlake and Inverness (also includes the Caldwell Crossings and Mill Springs neighborhoods).
Many homeowners/business owners are not aware that they are responsible for the sanitary sewer service line from their home or business to the main sewer. Any cleaning or repairs that need to be done to the service line are their responsibility. The City will provide assistance to you and/or your plumber to verify that the main sewer line is not obstructed. Should it be determined that main sewer line is obstructed, the City will take the necessary actions to alleviate the problem.
What is the difference between a sewer backup and a sanitary sewer overflow?
A Sewer Backup is a clogged or failed private service line or interior plumbing causing a discharge of untreated sewage onto private property.
A Sanitary Sewer Overflow (SSO) is an unintentional overflow, spill, release, discharge, or diversion of untreated or partially treated sewage from the City's public sanitary sewer. During an SSO event sewage flows out of the City's public sewer and may discharge to roadways, drainage structures, waterways and/or public or private property.
If you are on Hoover sewer and experience a sanitary sewer overflow you can report a sewer problem to the city by contacting our non-emergency dispatch office at 205-822-5300. The non-emergency contact office is available 24 hours for emergency services as well.
If you are not on Hoover sewer and experience a sanitary sewer overflow contact the following -
To report a sewer problem for Jefferson County Environmental Services contact their 24 hour dispatch office at 205-942-0681.
To report a sewer problem for Southwest Water Company contact their 24 hour dispatch office at 205-987-8352.