Who regulates the cable companies - does the City of Hoover?
The City of Hoover has limited regulatory authority over the cable companies that operate here. Some of that authority comes from federal law. Other authority was stipulated within a franchise agreement that the City and each cable company entered into. Local government regulatory powers have, generally, diminished since the enactment of the Cable Consumer Protection and Competition Act of 1992 by the U.S. Congress. The “Telecommunications Act of 1996” has also placed limitations on local government regulatory powers, though, less specifically to cable operations. The State of Alabama Public Service Commission does not exercise any regulatory authority over cable companies within Alabama. The Federal Communications Commission (FCC) has significant regulatory authority over cable companies but limits its exercise of that authority to issues that are national in scope and to maintain consistency in the application of federal law. The FCC, generally, refers inquiries and complaints about local cable issues to local franchising authorities, such as the City of Hoover.

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1. Which cable television companies currently provide service in the City of Hoover?
2. What services can I get from the cable companies in Hoover?
3. How much does the cable company charge for cable services in Hoover?
4. I’m having trouble with my cable services - how can I get them resolved?
5. How can I contact the cable company to request service or assistance?
6. My cable company is not providing good service and is not responding to my service needs - can the City of Hoover do something about that?
7. Why does Hoover let the cable companies keep raising their rates?
8. What are franchise fees and why do I have to pay them?
9. What is a franchise agreement?
10. Who regulates the cable companies - does the City of Hoover?
11. Why can’t city officials get some cable competition in Hoover?
12. Why do city officials allow a cable monopoly to exist in Hoover?